Mary S. Daniel
Dear Mr. Gay,
Our practice and ambulatory surgery center are both located in a 13,000 square foot facility in Ponte Vedra Beach. Due the complex nature of our chilled water air conditioning system and the many problems we have experienced with it we became a W.W Gay customer in February. We currently have a Concepts Plus Maintenance Program through your Building Services HVAC Division.
I have had the opportunity to work with Frank Consention , Brent Perry and several others who have serviced our equipment since February and I wanted to write to let you know about the excellent service we have received.
Frank and Brent understand that our air conditioning is crucial to the work we do. Without it we cannot perform surgery, which obviously has a huge financial impact on our business. They also understand how canceling surgery inconveniences our patients. Patients who have paid large amounts of money and who have arranged their lives around a specific date and time because they understand these factors they have always gone above and beyond to get us help when we need it.
We looked at several companies before deciding on W.W Gay. I just wanted you to know how happy we are with our decision and the wonderful service these employees have provided to our practice.