Frances Bartlett Kinne, Ph.D

Dear Bill,

Thank you for coming to my rescue the second time in the fiscal year. I am so grateful to you for the new unit installed last summer and now for the new unit installed on this past Monday. It was necessary for me to go to Mayo Clinic in the afternoon but your employees worked diligently and efficiently in order to provide air conditioning on the same day. When I returned to my home, work had been completed, Steward Galligher, Chris Odom, Chris Baker and Henry Glover (duct work) had worked their magic.

It was Steward Galligher who solved the problem last fall, and you certainly were gracious in arranging for him to solve the next problem. The four, young men were capable, polite and gracious. Please do express my appreciation to them and their supervisors, as such efficiency should be recognized.

Of course, there are no employees anywhere like those at W.W Gay Mechanical, and I enjoy telling everyone I know about this fact! Thank you for always coming to the rescue!!

Chancellor Emeritus and Past President Jacksonville University